Privacy Policy

AV EditLab & AV Academy ("we", "us", or "our") operates the website avacademy.co.in along with our creative studio and training academy services based in Lucknow, India. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

This Privacy Policy explains what information we collect when you visit our website, enquire about our services, enrol in a course, or interact with us through chat and messaging, and how that information is used, shared, stored, and protected. By using our website or services, you agree to the practices described in this policy.

This policy is published in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 (and rules made thereunder) of India.

Information you provide to us

When you fill out a contact or enquiry form, request a quote, enrol in a course, or reach out to us directly, we may collect:

• ›Your full name
• ›Email address
• ›Phone or WhatsApp number
• ›The course, service, or industry you are interested in
• ›Any message, requirements, or details you choose to share with us

Information collected automatically

When you browse our website, certain information is collected automatically through cookies and analytics tools, including:

• ›Your IP address and approximate location
• ›Browser type, device type, and operating system
• ›Pages visited, time spent, and links clicked
• ›The website or source that referred you to us

Chat and messaging information

If you contact us through our live chat widget or via WhatsApp, we receive the messages you send along with the contact details you provide, so that our team can respond to your query.

We use the information we collect for the following legitimate purposes:

• ›To respond to your enquiries, quotes, and support requests
• ›To process course enrolments and provide our creative and training services
• ›To send you updates, offers, class schedules, and relevant information — only where you have chosen to receive them
• ›To improve our website, courses, and services based on how visitors use them
• ›To measure the performance of our content and marketing through analytics
• ›To maintain the security of our website and prevent fraud or misuse
• ›To comply with applicable legal and regulatory obligations

We will never use your personal information for a purpose that is incompatible with the reasons for which it was collected without first informing you.

Cookies are small text files placed on your device to help a website function and to understand how it is used. We use the following categories of cookies and similar technologies:

• ›Essential cookies — required for the website to work correctly and securely.
• ›Analytics cookies — help us understand visitor behaviour so we can improve the experience (for example, through Google Tag Manager and associated analytics).
• ›Chat cookies — used by our live chat provider to maintain your conversation with our team.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of the website function.

To operate our website and deliver our services, we rely on trusted third-party platforms. These providers process limited data on our behalf and under their own privacy policies:

• ›Google Tag Manager and analytics services — for website traffic and performance measurement
• ›Our live chat provider — to enable real-time conversations on the website
• ›WhatsApp (Meta) — when you choose to message us via WhatsApp
• ›Email delivery services — to send and receive enquiry and enrolment communications

We encourage you to review the privacy policies of these third parties to understand how they handle your data. We do not sell, rent, or trade your personal information to any third party.

We treat your personal information as confidential and share it only in the limited circumstances below:

• ›With service providers who help us operate our website and deliver our services, bound by confidentiality obligations
• ›When required by law, regulation, legal process, or a valid request from a public authority
• ›To protect the rights, property, or safety of our organisation, our users, or the public
• ›In connection with a merger, acquisition, or reorganisation of our business, in which case we will notify you of any change

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected — including responding to your enquiry, providing our services, and meeting legal, accounting, or reporting requirements.

When your information is no longer required, we securely delete or anonymise it. You may also request deletion of your data at any time, as described in the section on your rights below.

We implement reasonable technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include secure transmission, restricted access, and regular review of our practices.

While we work hard to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

In line with the Digital Personal Data Protection Act, 2023, you have the following rights in relation to your personal data:

• ›The right to access the personal data we hold about you
• ›The right to request correction of inaccurate or incomplete data
• ›The right to request erasure of your personal data
• ›The right to withdraw consent you have previously given, at any time
• ›The right to grievance redressal for any concern regarding your data
• ›The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our services are intended for individuals aged 18 and above. Where a course or service is availed on behalf of a minor, we require that a parent or legal guardian provides and manages the necessary consent.

We do not knowingly collect personal data from children without verifiable parental or guardian consent. If you believe a child has provided us with personal information without such consent, please contact us and we will take appropriate steps to delete it.

Our website may contain links to external websites, social media platforms, or resources that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policy of every website you visit, as we are not responsible for their content or practices.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our website and services after any update constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal data is handled, please reach out to our Grievance Officer. We are here to help and will respond as promptly as possible.